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This Concept Map, created with IHMC CmapTools, has information related to: EC categories by the participants, C2C example is eBay (www.eBay.com), B2C include activity Service and support, P2P is type of C2C, The participants are classified into B2C, B2C include activity Payment, C2C is consumers sell directly to other consumers, The participants are classified into B2B, major reaction is consumer satisfaction in EC, B2C include activity Ordering, B2B is E-commerce model in which all of the participants are businesses or other organizations, transactions is a single companies Web site where products and services are sold, Ordering is using e-forms or email to order a product or service, electronic or Web storefront is Fulfilment, physically delivering the product or service from the merchant to the customer are done via electronic or Web storefront, B2C include activity transactions, Payment is pay with e-cards and ..., B2C example is Priceline (www.priceline.com), C2B is individuals seek sellers to bid on products or services they need, The participants are classified into B2B2C, B2C has major reaction