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This Concept Map, created with IHMC CmapTools, has information related to: Performance Measurement, Performance Measurement Systems best practices Measures should focus on key factors, Key Performance Indicators (KPI) have Performance Range, Key Performance Indicators (KPI) represents Strategic Objective, Performance Measurement Systems provide Feedback reports, track implementation of business strategy by Comparing actual results against strategic goals and objectives., Operational metrics such as Customer performance, Operational metrics such as Service performance, Performance Measurement Systems best practices Measures should focus on past, present, future, Performance Measurement Systems best practices Measures should balance needs of various stakeholders, Performance Measurement Systems focus on Key Performance Indicators (KPI), Operational metrics such as Sales operations and performance, Key Performance Indicators (KPI) have Visual display, Performance Measurement Systems focus on Operational metrics, Performance Measurement Systems help track implementation of business strategy, Performance Measurement Systems best practices Measures should have hierarchical consistency, Key Performance Indicators (KPI) have Benchmarks, Performance Measurement Systems best practices Targets should be realistic, Key Performance Indicators (KPI) measure Outcomes with respect to targets