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provide service by offering assistance to programmers directly, offering assistance to programmers directly like testing third-party components, offering assistance to programmers directly like setting up environments for programmers to use in their own testing, offering assistance to programmers directly like testing private builds and prototypes, offering assistance to programmers directly like reviewing requirements documents for testability, get testability features from programmers by asking early, get testability features from programmers by speaking their language, get testability features from programmers by being realistic, Chapter 7 "Interacting with Programmers" presents a tester's interaction with programmers, a tester's interaction with programmers a tester must understand how programmers think, a tester's interaction with programmers a tester must ask programmers questions about their work, a tester's interaction with programmers a tester must report credible problems accurately and directly, a tester's interaction with programmers a tester must Develop a programmer's trust, a tester's interaction with programmers a tester must provide service, a tester's interaction with programmers a tester must get testability features from programmers, a tester's interaction with programmers a tester must focus on the work, not the person