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ISP_Marco, necesidades contacta Ventas, atencion al cliente informa facturacion, satisfaccion del cliente retorna Ventas, Ventas coordina atencion al cliente, facturacion monitorea VOC, soporte tecnico genera una inquietud problemas desconocidos, administrador de incidentes monitorea VOC, metricas conlleva satisfaccion del cliente, satisfaccion del cliente retorna Ventas, necesidades contacta atencion al cliente