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Therapeutic Listening & Response, Skilled Responses come out as natural* SILENCE in high emotion situation, Skilled Responses come out as natural* summarization pull several feelings & ideas in a brief. (Before moving on)., mentioning imp. emotion (& its intenstiy) underlying message validate c clarification reflect only on what client reveals, underlying feeling ???? notice discrepanicies in words &/or body language, Skilled Responses come out as natural* SILENCE after key idea, Listening METACOMMNICATION underlying feeling, Skilled Responses come out as natural* CLARIFICATION RESTATEMENT more info if ambiguous use neutral tone, Listening METACOMMNICATION client communication pattern, past experiences linked to mentioning imp. emotion (& its intenstiy) underlying message, past experiences linked to vocal tone