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This Concept Map has information related to: paper outline, exception resolution can be adressed through overviews of expertise, conclusions include first-order approximations ? (Ackerman 2000), social needs to which technology has to cater include adaptation to needs, social needs to which technology has to cater include awareness (Ackerman 2000), adaptation to needs can be adressed through flexibility and expandability, social needs to which technology has to cater include identity building, viral mechanisms which are technological requirements, socio-technical gap composed of current technological features, peripheral awareness (Ackerman 2000) can be adressed through activity feeds (cf. Facebook), critical mass building (Markus 1990) can be adressed through viral mechanisms