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The Concept Map you are trying to access has information related to:
SSmith Revised, Business Intelligence improves Operational Systems & Processes, Operational Systems & Processes are used productively to build Sales Compains, Analytical Systems & Processes build Customer Loyalty, Analytical Systems & Processes produce Business Intelligence, Customer Purchase History create Customer Profiles, Customer Product Usage create Customer Profiles, Operational Systems & Processes supply data to Analytical Systems & Processes, Customer Buying Patterns create Customer Profiles, Analytical Systems & Processes are proactively provide Customer Care, Operational Systems & Processes are used productively to build Customer Profiles