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This Concept Map, created with IHMC CmapTools, has information related to: Group4final, Cost/Resource Identified by 1. Cost per unit of service 2. Total number of billed units of service per month 3. Number of missed visits & cancelled visits, Tracked & documented daily, weekly & monthly Calculated by 1. Total no. of visits per staff member. 2.Total no. of billed units per staff member. 3. Total no. of visits/per units per total no. of hours worked., 1.Berg Balance Scale 2.Oswestry Disability Index 3.Visual Analog Pain scale 4.Tinneti balance scores 5.FIM scores 6. OPTIMAL 7. HealthGrades ???? Documented at initial evaluation, monthly progress & at discharge., Customer satisfaction Includes * Internal patient satisfaction survey at discharge that includes questions on cleanliness of clinic, satisfaction with treatment, goals achieved, staff interaction,approach of the therapist, communication & skills, scheduling. * External tools like the Press-Ganey patient satisfaction survey, 1. Total no. of visits per staff member. 2.Total no. of billed units per staff member. 3. Total no. of visits/per units per total no. of hours worked. ???? Helps determine profitability, Quality/Clinical outcomes Tools/outcome measures 1.Berg Balance Scale 2.Oswestry Disability Index 3.Visual Analog Pain scale 4.Tinneti balance scores 5.FIM scores 6. OPTIMAL 7. HealthGrades, Input oriented ???? Demand, 1. Total number of new patients per month 2. Number of referrals per physician. 3. Number of patients per insurance. 4. Number of patients per diagnosis. 5. Total number of patient visits per month ???? Helps with marketing strategies, * Internal patient satisfaction survey at discharge that includes questions on cleanliness of clinic, satisfaction with treatment, goals achieved, staff interaction,approach of the therapist, communication & skills, scheduling. * External tools like the Press-Ganey patient satisfaction survey ???? Provides feedback for the services rendered, improvement strategies, client retainability., Output oriented ???? Quality/Clinical outcomes, Referring physician satisfaction survey with questions regarding patient reporting, patient handling & patient results/outcomes. ???? Provides feedback for the services rendered, improvement strategies, client retainability., Productivity ???? Tracked & documented daily, weekly & monthly, Group 4 Chalil, Duerr, Patel D, Zimney Dimensions & Benchmarks to measure health care performance ???? Output oriented, Group 4 Chalil, Duerr, Patel D, Zimney Dimensions & Benchmarks to measure health care performance ???? Input oriented, Includes baseline status, treatment, progression, patient compliance, daily charts, monthly progress notes & discharge summary. ???? Accuracy maintained by quarterly audits & peer review of the documentation., Accuracy maintained by monthly audits for billed units of service. ???? Helps determine profitability, Customer satisfaction Includes Referring physician satisfaction survey with questions regarding patient reporting, patient handling & patient results/outcomes., Quality/Clinical outcomes Documenting & charting Includes baseline status, treatment, progression, patient compliance, daily charts, monthly progress notes & discharge summary., Output oriented ???? Customer satisfaction, Demand Identified by 1. Total number of new patients per month 2. Number of referrals per physician. 3. Number of patients per insurance. 4. Number of patients per diagnosis. 5. Total number of patient visits per month