WARNING:
JavaScript is turned OFF. None of the links on this concept map will
work until it is reactivated.
If you need help turning JavaScript On, click here.
This Concept Map, created with IHMC CmapTools, has information related to: ComptonCruzPatelWalston-Week 5 Assignmentb, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Input - Oriented Cost/Resource 1. Physical counts -Number of patients Treated 2. Costs -Medicare/private insurance reimbursement 3. Resource condition, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Output - Oriented Quality 1. Clinical outcomes -Use of various tools such as DASH, LEFS, Neck index, Back Index 2. Procedural quality 3. Structural quality, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Input - Oriented Human Resources 1. Supply -Number of patients treated/week 2. Satisfaction -Bonus based incentive measurable goals & objectives/employee 3. Training -Quarterly staff trainings via online/month -Continuing education courses available, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Output - Oriented Output/Productivity 1. Treatments or discreet services rendered -Type of service rendered - OT/PT/ST 2. Productivity -Number of patients seen/week -Amount charged/visit, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Input - Oriented Demand 1. Requests for service -Number of patients referred by physician -Number of new patients -Number of returning customers -Frequency, duration, length of stay/visit 2. Market share -Net revenue -Clinic salaries -Corporate office cost -Net income from current operations 3. Appropriateness of service 4. Logistics of service quests for service, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance ???? BENCHMARKS, BENCHMARKS ???? Employee evaluations, Group 5 Compton, Walston, Patel, Cruz Dimensions of information to measure healthcare performance Output - Oriented Customer satisfaction 1. Patient satisfaction -Patient service performance assessment at the time of discharge 2. Referring physician satisfaction -Biweekly follow ups with re-evaluation 3. Other customer satisfaction -Providing best quality care -Providing best clinical service 4. Access