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This Concept Map, created with IHMC CmapTools, has information related to: Business Process Improvement, Business Process Improvement scope moderate changes, how other organizations perform similar tasks e.g. an insurance company finds that its competitors process the claims 15% faster on an average, benchmarking compares how other organizations perform similar tasks, Business Process Improvement focus on improving business processes, Business Process Improvement tasks Duration analysis, Business Process Improvement focus on efficiency as well as effectiveness, Changes to business processes such as process integration or parallelization: conducting activities in parallel rather than in sequence, Business Process Improvement tasks benchmarking, Business Process Improvement tasks activity-based costing, Duration analysis can suggest Changes to business processes, activity-based costing examines Cost of each major process or sub-process, Duration analysis requires Detailed examination of time taken to perform each process with the current system