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This Concept Map, created with IHMC CmapTools, has information related to: Questionnaires, Questionnaire steps Administering the questionnaire, Designing the questionnaire requires Clear understanding of how data will be analyzed, High response rate could be done by Clearly explaining the purpose, Questionnaire steps Designing the questionnaire, For systems intended for use outside the organization for example Geographically distributed locations, Designing the questionnaire requires Pretesting the questionnaire, Questionnaire often used For systems intended for use outside the organization, Sampling creates Representative subset of the entire group, High response rate could be done by Stating when it needs to be completed, High response rate could be done by Incentives for completion, Selecting Participants often done by Sampling, High response rate could be done by Offering a summary of the results, Sampling need to consider Response rate, Careful thought about wording to avoid confusion, Careful thought about wording should help separate facts from opinions, Designing the questionnaire requires Consistent formatting and style, Designing the questionnaire requires Careful thought about wording, Questionnaire steps Selecting Participants, Administering the questionnaire important goal High response rate, High response rate could be done by follow-up with the respondent that has not returned the questionnaire