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This Concept Map, created with IHMC CmapTools, has information related to: EC categories by the participants, B2B is defined as Definition, electronic or Web storefront is Definition, Payment is defined as Definition, C2C is defined as Definition, the participants are classified into B2C, B2C includes activities Service and support, B2C includes activities Payment, Service and support is defined as Definition, B2C is defined as Definition, Ordering is defined as Definition, the participants are classified into P2P, transactions are done via electronic or Web storefront, Fulfilment is defined as Definition, B2C has transactions, the participants are classified into C2B, the participants are classified into C2C, the participants are classified into B2B, the participants are classified into B2B2C, Information sharing is defined as Definition, B2C has a major reaction consumer satisfaction in EC