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This Concept Map, created with IHMC CmapTools, has information related to: EC categories by the participants, Fulfilment is physically delivering the product or service from the merchant to the customer, B2C include activities Fulfilment, Payment is pay with e-cards and ..., electronic or Web storefront is a single companies Web site where products and services are sold, B2E is E-commerce model in which an organization delivers services, information, or products to its individual employees, B2C include activities Service and support, B2C example is Amazon.com, P2P is a type of C2C, The participants are classified into B2C, The participants are classified into B2B, major reaction is consumer satisfaction in EC, B2C include activities Ordering, B2C has transactions, C2B example is Priceline (www.priceline.com), C2C is consumers sell directly to other consumers, B2B is E-commerce model in which all of the participants are businesses or other organizations, transactions are done via electronic or Web storefront, B2C include activities Payment, Ordering is using e-forms or email to order a product or service, The participants are classified into B2B2C