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This Concept Map, created with IHMC CmapTools, has information related to: VSM overview, adaptation of unpredictable and turbulent environment, diagnosis to find out weaknesses, five subsystems viz. 4. organizational change, strategy & marketing, five subsystems have fractal structure, 5. policy & governance balances 3. delivery management, the organization such as programmes, fractal structure to accomodate complexity, 1. primary operations must mirror environment, system to change the organization, system to create purposes, complexity has 4 drivers customers, disruption in 1. primary operations, system to under- stand unpredictable and turbulent environment, Conant- Ashby Theorem which says "hierarchy" is a bad model, five subsystems viz. 3. delivery management, Viable System Model provides principles for design, resources to 1. primary operations, 3. delivery management allocates resources, 5. policy & governance maintains identity, capacity to thrive and survive in unpredictable and turbulent environment