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This Concept Map, created with IHMC CmapTools, has information related to: VSM subsystem 3, flexible approach close-couples delivery, resources can also be allocated using a flexible approach, 1. primary operations provide performance, resources include infra- structure, resources include equipment, dynsfunctional behaviour are detri- mental to 2. co-ordination activities, tactics, resources include people, monitoring can help avoid the control dilemma, annual budgeting cycles engender dynsfunctional behaviour, disruption as shown by turf wars, monitoring must be unannounced, flexible approach close-couples co-ordination, in a spe- cific way to avoid misattribution, time consuming activity are detri- mental to 2. co-ordination activities, tactics, 4. organizational change, strategy & marketing designs organi- zation, the control dilemma entails frequent/detailed reporting, monitoring must be sporadic, dynsfunctional behaviour are detri- mental to 4. organizational change, strategy & marketing, 2. co-ordination activities, tactics prevent disruption, team have responsibility