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This Concept Map, created with IHMC CmapTools, has information related to: Scope Management Plan and Scope Statement, product example system functionalities, expectations document needs, define scope used to develop service, Scope Statement example customer website, create WBS is hierarachy of project tasks or activities, work that does not need to be done for the project can define constraints, focused project team knows what needs to get done, customer website included integration to current application system, Scope Management Plan consists of control scope, product example system features, define scope what is included in the project, collect requirements document needs, scope change procedures manage changes to project's schedule, and budget, needs of customer, their expectations derived from interviews, customer website excluded organizational assessment, work that does not need to be done for the project AKA out of scope work for the project, work that does not need to be done for the project can lead to misunderstandings or confusion if not properly defined, define scope what is not included in the project, data mining component for CRM system