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This Concept Map, created with IHMC CmapTools, has information related to: Ch. 5, allows project manager to manage and control the project effectively in terms of schedule, create WBS divides major project deliverables into smaller, more manageable components, e-Commerce functionality for online bill payments, their expectations derived from meetings, increasing featurism meaning more and more features are added to the project, Scope Change Control lack of control scope leap, focused project team knows what doesn't need to get done, customer website included integration to current application system, project oriented include business case, project oriented are all supported by SLDC of the ITPM, product example system features, set of procedures in place to manage change benefits with these controls in place, project manager remains in control, request for bid sent to requests for proposals, work that does not need to be done for the project can set expectations, e-Commerce functionality for online shopping, identify main functions and features of external systems, inability to properly define the scope when/how early in the project, scope leap results from changes in environment, Scope Statement includes work to be done that is a part of the project, scope leap results from change in the business